Our Approach

At the Fuller and Forbes Health Care Group, we combine innovation, efficiency, and collaboration to deliver exceptional primary care. Our bespoke tools, such as the Assurance Framework, Staff Matrix, and econsultation system, streamline operations, ensure compliance, and enhance patient access.

 

Centralised functions like HR, finance, and document management free up practice teams to focus on care delivery, while peer-led support groups and strong corporate governance foster collaboration and consistency. With this approach, we set a new standard for sustainable, high-quality healthcare.

Regulatory

 

We ensure high-quality care by prioritizing regulatory compliance and governance aligned with CQC standards.

 

Our innovative SMARTassurance and SMARTpersonnel set us apart, providing structured systems to maintain excellence and accountability in primary care delivery.

Auto Blood Filing

 

The organisation worked collaboratively to design protocols to enable the auto-review function on SystmOne to file bloods automatically. 

 

This innovative system now processes over 1,000 blood results daily, following agreed blood filing protocols.

 

Bramley Health Smart Phone App

 

Available on Google Play and the Apple Store with over 100,000 times downloaded. Empowering patients with tools for self-care management, the ability to submit eConsultations, and access to important updates from practices within the group.

Care Navigation

 

A web based platform to help guide receptionists into booking the patient into the right appointment in the right time frame for over 300 different clinical conditions. To do this the system uses condition specific questions to guide patients to the correct health care appointment as below:

 

  • 108,000 hits over 8 months
  • Directed to routine GP care 45%
  • Directed to Same Day Appointment with GP / ANP / ACP 8%
  • 47% of appointments Directed away from GP

SMARTconsult

 

Our bespoke econsultation system provides access to over 77 clinical conditions submitted online and managed by a dedicated team of Advanced Nurse Practitioners.

 

With a 10-15% conversion rate to face-to-face or telephone appointments, the econsultation system has reduced clinical workload for the clinical team. 

 

Chat Bot Automation

 

Recognising that queuing on the phone is neither an effective use of patients' time nor staff resources, we have implemented chatbot automation accessible through the smartphone app and website.

 

This system allows patients to engage with receptionists in real time, significantly reducing phone call waiting times and improving workflow efficiency.